At Cacharel, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect personal information. By using our website or providing us with your personal information, you consent to the practices described here.
Information We Collect
We collect personal information you choose to provide to us when you:
- Create an account or make purchases on our website
- Sign up for our newsletter or other communications
- Contact us via email, phone, social media or otherwise
- Take part in contests, surveys or promotions
- Interact with us in stores or at events
The types of personal information we collect may include:
- Contact details like your name, email address, phone number, postal address
- Payment information like credit/debit card numbers and billing address
- Order and account details like purchase history and saved items
- Demographic data like age, gender and lifestyle preferences
- Other information you choose to provide like product reviews and survey responses
We also collect device data (IP address, browser type) and use cookies and other technologies to recognize you and track your interactions with our website. You can control cookies through your browser settings and other tools.
How We Use Personal Information
We use your personal information to:
- Process orders and manage your account
- Personalize your experience on our website
- Improve our products, website and customer service
- Contact you about orders, products, services and promotions
- Administer contests, surveys, focus groups or other promotional activities
- Comply with legal obligations like tax reporting
We only process your personal information for the purposes outlined in this policy or notified to you at the time of collection. We will obtain your consent before using your information for any unrelated purpose.
Sharing Personal Information
We do not sell or rent your personal information to third parties. We only share it with:
- Service providers and partners who help us operate our business (fulfillment, analytics, marketing, etc.). We ensure they provide the same levels of security and privacy.
- Law enforcement, government authorities or third parties when compelled by subpoena, court order or other legal process
- If needed to protect the rights, property or safety of Cacharel, our customers or the public
- In case of a sale, merger, liquidation, dissolution or other corporate change, we may transfer your data to the acquiring entity after notice to you and subject to the acquiring entity’s acceptance of the terms of this Privacy Policy
Your Data Rights and Choices
You have certain rights and choices when it comes to the personal information we hold about you, including:
- Access – You may request access to personal data we hold about you. We will respond to requests for access within 30 days.
- Correction – You may ask us to update or correct inaccuracies in personal data we hold. We will make good faith efforts to comply with correction requests.
- Deletion – You may ask us to delete your personal data from our systems. We will comply unless we have a lawful reason not to delete the data.
- Restriction of processing – You may ask us to stop using your personal data. We will comply unless we have a lawful reason to continue processing it.
- Object to processing – You may object to any processing of your personal data that we do based on legitimate interests. We will give due consideration to any objections raised.
- Withdraw consent – If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect past processing, but we will no longer process the data going forward.
To make a request, please contact our Data Protection Officer using the contact details in the Contact Us section below. We may require you to verify your identity before taking further action on a request.
Data Retention
We retain personal information as long as required to fulfill the purposes outlined in this policy, unless a longer retention period is mandated by law. We have retention policies to ensure personal information is only kept for as long as reasonably required for legal or business purposes.
Data Security
We implement security safeguards to help prevent unauthorized access, loss, misuse, alteration or destruction of the personal information in our custody and control. While we endeavor to always protect our systems and data, we cannot guarantee that unauthorized access will never occur.
International Data Transfers
We are a global company and personal information may be transferred internationally throughout our affiliates, partners and service providers. We only transfer data to countries deemed to have adequate data protection laws or where we can ensure sufficient safeguards are in place to protect your personal information.
Changes to this Policy
We reserve the right to amend this Privacy Policy at any time. The revised version will be effective as soon as it is accessible. If we make material changes, we may notify you through our website or by email. Your continued use of our website or services constitutes acceptance of the revised Privacy Policy.
Children’s Privacy
Our website is not directed at children under 16. We do not knowingly collect personal data from children under 16 without the consent of a parent or legal guardian. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete the information. If you become aware that a child has provided us with personal data, please contact our Data Protection Officer.
California Resident Rights
If you reside in California, you have the right to request information about how we share certain categories of your personal information with third parties for their direct marketing purposes. You may submit such a request up to twice within a 12-month period. To make such a request, please write to us at the address provided in the Contact Us section below.
Contact Us
If you have any questions about this Privacy Policy or how we process personal information, please contact our Data Protection Officer at:
Data Protection Officer
Cacharel Fragrances
10 Rue Auber
75009 Paris
France
Or by email: [email protected]
We will investigate and attempt to resolve any privacy complaint or dispute in a timely manner.
By using our website, registering an account with us or providing personal information to us, you confirm that you have read and understood this Privacy Policy.
