Please read these Terms and Conditions (“Terms”) carefully before using the website www.cacharel.co.uk (“Website”) operated by Cacharel (“us”, “we” or “our”). Your access to and use of the Website constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Cacharel. If you do not agree to these Terms, you may not access or use the Website.
1. Website Overview
The Website provides information about Cacharel fragrances, personal care and beauty products (“Products”), allows users to purchase Products online, and provides other services to users, subject to these Terms. By using our Website, you agree to be bound by these Terms.
2. Use of Website
You may only use the Website and services for legitimate purposes allowed by applicable law. You are solely responsible for understanding and complying with any and all laws, rules or regulations that are applicable to your use of the Website and purchasing Products.
You may not misuse the Website or assist others to do so. This includes breaching or circumventing security, overloading, hacking, manipulating or impairing the Website, attempting unauthorized access to any systems or networks, transmitting viruses, worms, defects, Trojan horses or other items of a destructive nature, violating any third party rights, including intellectual property rights, and using automated means to interact with the Website.
3. Purchasing Products
Our online store allows you to purchase Cacharel Products for personal use only. By placing an order on the Website, you agree to the purchase terms presented at checkout. You must be at least 16 years of age to place orders on the Website.
The price and availability of Products are subject to change without notice. Prices displayed include VAT where applicable. Product images are for illustrative purposes only and may differ from the actual product.
We have the right to revoke any stated offer before you submit an order and to correct errors in pricing or descriptions. We will confirm the current price and availability in our order acceptance notification. If we are unable to fulfill your order for any reason, we will notify you and provide the option to request a refund or place a new order.
4. Payment
You agree to pay the prices displayed plus applicable taxes and shipping costs at the rates in effect when you submit an order. We accept Visa, MasterCard, American Express and PayPal. Credit card transactions are processed through secure, PCI-compliant gateways.
Title and risk of loss pass to you on delivery. Products cannot be returned if the packaging has been opened, so please inspect Products promptly on arrival.
5. Delivery
We will make reasonable efforts to deliver your order in a timely manner, but cannot guarantee exact delivery dates/times. Delays can occur due to supply shortages, customs, inclement weather or other unforeseen factors. We are not liable for any losses related to delayed shipments.
We deliver within the United Kingdom only. Shipping fees are calculated at checkout based on weight. You are responsible for providing an accurate shipping address and confirming delivery where required. We are not responsible for lost, stolen or damaged shipments.
6. Returns and Refunds
If you are not fully satisfied with your purchase, you can return eligible Products for an exchange or refund within 30 days of receiving your order. Products must be returned in original, unopened condition with proof of purchase. You are responsible for shipping costs on returned items.
Refunds are generally issued to the original payment method within 5-7 business days of receipt. We reserve the right to decline returns or exchanges for any reason and will notify you of any changes to our returns policy.
7. Account Registration
You have the option to register an account on our Website. You must provide accurate information and keep your account information current.
You are responsible for maintaining the confidentiality of your account credentials and may not disclose them to any third party. Please notify us immediately of any unauthorized account use. You must have only one active account on the Website.
8. User Content
If you post, upload, publish, submit or transmit information to the Website (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable worldwide license to use, host, store, reproduce, modify, create derivative works, publish, distribute and display such User Content, subject to our Privacy Policy.
You represent and warrant you either own or have all necessary rights to the User Content you provide and it does not infringe any third party rights. We cannot guarantee the privacy, security or authenticity of any User Content transmitted to or through the Website.
9. Copyright and Trademarks
The content on the Website, including text, graphics, logos, icons, images, software and other materials, is the exclusive property of Cacharel and protected by UK and international copyright laws. You may not modify, copy, distribute, transmit, display, reproduce or create derivative works from such content.
“Cacharel” and all related names, logos, product and service names, designs, and slogans displayed on the Website are our registered or unregistered trademarks. You may not use, copy or display them without our prior permission.
10. Disclaimers and Limitation of Liability
The Website and all data, content and materials included are provided on an ‘as is’ basis without warranties of any kind. We make no representations or warranties for the reliability, availability, timeliness, quality, suitability or accuracy of the Website or any data, content or materials.
To the extent permitted by law, we are not liable for any loss, damage or injury arising out of or related to the Website or these Terms, including indirect, punitive, special, incidental or consequential damages. Our total liability for claims is limited to the amounts paid by you to access and use the Website.
11. Termination
We reserve the right to suspend, restrict or terminate your access to the Website, without notice, for any breach of these Terms or if we reasonably believe you have violated any applicable laws, regulations or third party rights.
12. Indemnification
You agree to defend, indemnify and hold Cacharel harmless from and against all third party claims, damages, costs and expenses related to or arising from: (a) your use of or activities on the Website; (b) any User Content you provide; or (c) your violation of these Terms.
13. Changes to the Terms
We may revise these Terms from time to time by updating this page. Revisions are effective as of publishing, so please check this page periodically for updates. Your continued use of the Website constitutes acceptance of any revisions.
For significant changes, we may also attempt to notify you through the Website, by email or other means. It is your responsibility to review notices and stay informed of any changes.
14. Governing Law and Jurisdiction
These Terms are governed exclusively by the laws of England and Wales, without regard to conflict of laws provisions. You agree that the courts located in England have exclusive jurisdiction over disputes arising out of or related to these Terms or your use of the Website.
15. Additional Clauses
Assignability – You may not assign these Terms without prior written consent from Cacharel. We may assign our rights and obligations under these Terms.
Entire Agreement – These Terms constitute the entire agreement between you and Cacharel related to the Website and supersede any prior or contemporaneous agreements.
Severability – If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.
No waivers – Any failure or delay by Cacharel in exercising rights under these Terms does not waive those rights.
Third party rights – A person who is not a party to these Terms has no rights to enforce them under the Contracts (Rights of Third Parties) Act 1999.
Contact Us – For any concerns or questions about the Website or Terms, please contact us at: [email protected]
By accessing or using the Cacharel Website, you confirm your understanding and acceptance of these Terms.
